Customer Service is King; and you thought it was content. I have always been a true believer in ‘no weak links in the chain’, and CRM (customer relations management) is certainly a major LINK. http://www.brandweek.com/bw/news/recent_display.jsp?vnu_content_id=1002952043

...and there's lots more;

Is Google the good guy? Imagine this, a love/hate Google article. What a surprise. I figured this short one has a little authority to it, although little to really do with the ‘love/hate’ bit, just a good headline really. Google headlines sell. Are you still reading this? Lol; http://www.nysun.com/article/37917?page_no=1

DotBomb 2.0? This one I had to post. We had recently been discussing how things were feeling like 2000 again. Internet development is brisk, staffing hard to find, prices on the rise and oh yeah, CRAZY MONEY AT PLAY; http://money.cnn.com/2006/08/16/commentary/mediabiz/index.htm

Grab the Bait and Tackle, let’s go Phishing! We do a ton of ecommerce work over at Verve and this one I was passing around to the crew over there. You just have to be careful, it a jungle out there.. er..web..; http://www.pcmag.com/article2/0,1895,2003197,00.asp

From the ‘AOL just can’t get a break lately’ file, more gaffes have the ‘Digg-crowd’ up in arms. AOL being nailed for being SPAMMY… oh the pain ; http://diggforlife.blogspot.com/2006/08/aol-busted-for-spamming-digg.html

There you have it. A nice variety pack this time. I thought there were some interesting goodies in there....I shall talk to you soon.

David ----